Introduction and Definitions
- AsaDirect is a trading entity of Marketize Ltd, henceforth referred to as “the company”, “we” or “us”.
- The customer is defined as any individual or organization listed on the Distribution request form and/or Client Account application and shall be referred to as “the customer” or “client”.
Distribution Material
All promotional material to be distributed:
- Should be a single sheet unless prior arrangements have been made.
- Cannot include any form of staples, pins, or attachments.
- Must be no smaller than A7 and no larger than A1 in size.
- Must weigh less than 400g per leaflet.
- All flyers must have the same dimensions and weight.
- Only one business can be promoted per leaflet.
- Quoted prices assume materials weigh 80 GSM per page unless stated otherwise.
- Quotations are provisional and subject to change based on actual size and weight.
Delivery and Packaging
- Orders may be placed in-person, over the phone, or by returning a filled-out campaign order form via email or post.
- All promotional material must be delivered to our address before 6.30 p.m. on the specified date.
- We offer free collection services within London for printing orders or distribution orders exceeding £250. For smaller deliveries or longer distances, a per-mile charge may apply for collection or delivery.
- Individual cartons should not weigh more than 15kg.
- Each carton must contain identical items only.
- Each box must be clearly labeled with the customer's name and other relevant details.
- If more than one project is ongoing, specific job numbers or distribution areas should be labeled on each carton.
- Distribution costs cater only to the agreed number of leaflets, packaged securely as per our terms, with a right to extend charges or reject materials that fail to meet the agreed specifications.
- Delays due to errors or discrepancies in supplied quantities will result in rescheduling to the next available time slot.
Distribution & GPS Tracking
- Distribution usually commences within a week from the campaign's start date to specified houses or postcodes.
- Weather conditions or unforeseen circumstances may affect delivery times.
- Inclement weather or unforeseen circumstances may necessitate variations in the distribution schedule.
- For specific requirements, there might be extra charges not exceeding £35 per map for alterations or amendments.
- We deploy GPS technology to ensure the safe and prompt delivery of promotional materials.
- While we strive to deliver all promotional material, we do not guarantee delivery to all addresses within the agreed geographical location. A maximum of eighty percent delivery is deemed acceptable.
Distribution Queries
- We undertake to investigate any queries, provided they are reported within 48 hours, with enough information for a thorough investigation.
- We do not guarantee total distribution to all postcode sectors.
Cancellation, Alterations & Terminations
- Either party is entitled to terminate the contract following a 30 days’ notice period.
- Cancellation or alteration of distribution must be communicated at least one month in advance to avoid penalties.
- Immediate termination of distributions will follow any bankruptcy or liquidation proceedings involving the customer.
Payments
- Full payment must reflect in our account before commencing the delivery process unless otherwise agreed in writing.
- Set-Offs are not acceptable.
- Dishonored payments will incur an extra fee of £35.
- Late payments will attract a surcharge.
- Untimely payments may result in the cancellation of deliveries.
- Immediate payment of all dues is mandatory in the occurrence of bankruptcy, liquidation, winding up, or any similar event concerning the customer.
Content Standards
- The content must meet the necessary standards and guidelines.
- The customer is responsible for ensuring that Items conform to our regulations and other relevant laws.
- We reserve the right to reject orders deemed inappropriate or damaging to our reputation.
- We will not accept delivery items that do not conform to our terms.
- Solus distribution may be required for material containing multiple adverts, to avoid trade conflicts.
- Undisclosed additional businesses or services may result in cancellation of the distribution.
Complaints Procedure & Guarantees
- Complaints must be lodged within 48 hours of the campaign’s completion.
- All complaints should be channeled through the official complaint communication channels.
- We cannot guarantee delivery to every letterbox within a designated distribution campaign.
General
- These terms and conditions supersede any others related to this contract.
- This contract falls under the purview of England's law.
- All correspondences should be addressed to our official address.
- Failure on our part to enforce any terms of this agreement does not constitute a waiver.
Monitoring
- Communication records for customer interactions may be kept for internal monitoring and legal reference.
Copyright Statement
- All website content is copyrighted to Marketize Ltd, trading as AsaDirect. Content may be used for personal, non-commercial purposes only with proper attribution. Any use beyond this scope requires written consent.